AWP Assistance UK Ltd only ever uses any customer data it receives to carry out the services for which customers have signed up and with their agreement for details to be passed to named third parties for any other marketing activities.


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To get the most out of our website, your computer, tablet or mobile phone will need to accept cookies. However, you can restrict, block or delete cookies at any time by changing the cookie preferences in your browser.

Each browser is different, so please consult the 'Help' menu of your particular browser (or your mobile phone / tablet's manual) to find out how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

If you decline cookies, some website features may not work properly and you may not be able to access certain areas.


This website uses a session cookie. This GUID cookie, SessionId, allows our web servers to respond to your actions while you are browsing the website. The website wouldn’t work for you without it.

This cookie will be deleted after 20 minutes.


AWP Assistance UK Ltd considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. AWP Assistance UK Ltd therefore takes all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for AWP Assistance UK Ltd's use. We will only disclose Personal Information with a customer's agreement and in order to fulfil our obligations in respect of the provision of services to our customers.


If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.


We know that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you.

What this means for you:

  • Your details are secure
  • Your details are safely sent to us
  • Your details will be held securely by us


If you have problems using our secure system, it may be that your browser does not support our encryption system. In this case, contact your browser provider (e.g. Firefox or Internet Explorer) for further advice.

BMW Shortfall, Tyre, Cosmetic Repair, Excess Protection and Alloy Wheel Repair Insurance.

BMW Shortfall Insurance, Tyre Insurance, Cosmetic Repair Insurance, Excess Protection Insurance and Alloy Wheel Repair Insurance are sold by BMW Financial Services, a trading name of BMW Financial Services (GB) Limited who are authorised and regulated by the Financial Conduct Authority. Registered office: Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB. Registered in England & Wales Company Number 01288537.

BMW Shortfall Insurance, Tyre Insurance, Cosmetic Repair Insurance, Excess Protection Insurance and Alloy Wheel Repair Insurance are underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Ltd.

AWP Assistance UK Ltd is registered in England, No 1710361, Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS and is authorised and regulated by the Financial Conduct Authority No 311909.

AWP P&C SA is duly authorised in France and the United Kingdom, and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd acts as an agent for AWP P&C SA with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds.