This policy is designed to pay the difference between the invoice price and your motor insurance settlement or the early settlement amount if your BMW dealership purchased vehicle is declared at total loss. Please refer to your policy documents for full details of the cover provided under this policy.
If you need to make a claim, all you will need to do is download the claim form from our online facility, please note you will need to print the relevant claim form off your computer before completing them. Alternatively please call BMW Protect Services on 0845 641 9738 and one of our claim handlers will be able to register your claim for you and send you a claim pack.
Please have your Policy Number and Vehicle Registration ready when you call.
In order for us to progress your claim quickly you will be required to send your completed claim forms to us as soon as possible.
Please note you will need to contact us before accepting any settlement offer made by your motor insurer.
If you accept a settlement offer from your motor insurer for a total loss without our consent, or you have not used reasonable endeavours to obtain full indemnity under the terms of the motor insurance policy, we will settle your claim using the current market value of the insured vehicle according to Glass’s Guide retail value, not the settlement offered by your motor insurer.
You must provide any other details we request that relate to your claim before we will consider any payments. Proof of income will need to be provided before any claim will be considered.
Please be aware before we assess any claim we will need the following information:
Written confirmation of the motor insurance settlement offer following your claim for total loss;
Copies of the original sales invoice or receipt related to the insured vehicle;
A copy of any applicable finance agreement;
Written confirmation from the finance company of early settlement amount and how it was calculated.
Please note all costs incurred to submit this claim are the responsibility of the claimant.
All correspondence relating to your claim should be sent to BMW Protect Services, PO Box 1852, Croydon, CR9 1PW.
Please note that all calls are recorded for accuracy and training purposes.
We recommend that you send your claim documents by recorded delivery.
We strongly recommend that you keep copies of your completed claim form and all other policy documents.